Terms of Service

Last Updated: March 1, 2025

1. Introduction

Welcome to UpGrowth ("Company", "we", "our", "us"). These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at www.upgrowth.co.nz (together or individually "Service") operated by UpGrowth.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

2. Services

UpGrowth provides digital marketing services including but not limited to SEO (Search Engine Optimization), digital marketing strategy, web design, content creation, social media management, and related consulting services.

We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period.

3. Client Responsibilities

Clients are responsible for:

  • Providing accurate and timely information necessary for the delivery of services
  • Reviewing and approving deliverables within agreed timeframes
  • Providing feedback in a timely manner
  • Ensuring that all content provided to UpGrowth is legal and does not infringe on any third-party rights
  • Making payments according to agreed payment schedules

4. Intellectual Property Rights

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of UpGrowth and its licensors. The Service is protected by copyright, trademark, and other laws of both New Zealand and foreign countries.

Upon full payment of all outstanding invoices, clients will receive ownership rights to the final deliverables, except for:

  • Third-party components such as stock photos, software, or plugins, which remain subject to their original licenses
  • Our proprietary tools, processes, and methodologies
  • Any unused concepts or preliminary designs not selected for final production

5. Payment Terms

Our payment terms are as follows:

  • A deposit may be required before work commences on any project
  • Payment schedules will be outlined in the project proposal or contract
  • Invoices are due upon receipt unless otherwise specified
  • Late payments may incur additional fees
  • We reserve the right to pause work on projects with outstanding payments

6. Limitation of Liability

In no event shall UpGrowth, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Service
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Unauthorized access, use or alteration of your transmissions or content

Our total liability for all claims related to our services shall not exceed the total amount paid by you for the specific services giving rise to such claims.

7. Results and Performance

While we strive to achieve the best possible results for our clients, we cannot guarantee specific outcomes or results from our digital marketing services. Search engine algorithms, market conditions, and other external factors beyond our control may impact the effectiveness of our services.

We do not guarantee specific rankings, traffic increases, or conversion rates, but we commit to implementing industry best practices to maximize your chances of success.

8. Termination

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your agreement with us, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

11. Contact Us

If you have any questions about these Terms, please contact us at:

[email protected]